MIW Disruptive Podcast Episode 2020-022: Jennifer Chiang | Director of Customer Success at Yup | Author of The Startup’s Guide to Customer Success

Jennifer Chiang is the Director of Customer Success at Yup Technologies, Author of The Startup’s Guide to Customer Success, mental health advocate, political economist, and speaker. She is a leader who is passionate about helping companies – particularly startups – unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset. Ms. Chiang also gave a talk on Customer Acquisition & Gaining Traction at Minority Innovation Weekend 2020.

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About the MIW Disruptive Podcast

The MIW Disruptive Podcast is a platform to highlight tech entrepreneurs and innovators of color, the tech startup ecosystem, emerging technologies, and more. Join us as we have a conversation with tech startups and innovators building solutions for our future. 

Meet the MIW Disruptive Podcast  Cohosts 

Jerome McDonald is an experienced electrical engineer with a focus in optical communication technology, skilled in optical communication systems design, optical modeling, link budget analysis, and characterizing optical systems. Jerome, aka DJ ROME,  is also founder and host of The Junction, a podcast available on iHeartRadio and Apple Podcast, and co-owner of the DJ business Event Makers Entertainment (EME), which provides high-quality sound to the DMV area.


Sir Walter Richardson is an experienced Hardware Engineer with a demonstrated history of working in heavy industry and aerospace industry. He’s an active member of the Baltimore Metropolitan Area Chapter (BMAC) of the National Society of Black Engineers and will be helping execute this year’s Minority Innovation Weekend. This weekend summit will bring together minority founders, business owners and future entrepreneurs.